How IoT is transforming the banking and finance sector

Improve customer view & personalized customer experience:

Incorporating IoT solutions in your BFSI business can help improve your customer view and provide personalized experiences. By collecting and processing customer data such as regular payment locations, consumer preferences, and driving behavior, you can gain valuable insights into your clients’ needs and risks.

With this detailed information, you can tailor your customer interactions, offer targeted services, and provide relevant financial assistance. Adopting IoT technology can help you elevate your customer experience and better understand your clients’ needs. As Simon Sinek says, “Start with why” and consider how IoT can benefit your customers and business.

Automation:

By integrating IoT technology into your BFSI operations, you can automate certain tasks and minimize the risk of human error. IoT-powered systems can perform various functions such as processing requests, opening bank accounts, and disabling credit cards without requiring human intervention.

This not only reduces the chances of errors but also enhances the efficiency of your operations. As Simon Sinek would say, “Leaders eat last” and by adopting IoT solutions, you can prioritize your employees’ time and energy on tasks that require a human touch while relying on automation to handle repetitive tasks.

Enhanced security:

You can enhance your security measures and protect your property and equipment around the clock implementing the IoT solutions. With IoT-powered CCTV cameras, smart alarm systems, and vehicle telematics, you can remotely monitor your offices, ATMs, and CIT vehicles and receive alerts in the event of any malicious activity.

Additionally, IoT plays a crucial role in cybersecurity by enabling user authentication through wearable devices such as fingerprints, retinal scans, and face IDs.

Fraud detection:

With IoT and AI-powered analytics, you can effectively detect fraud and hacker attacks in your BFSI business by analyzing user account data. By collecting and processing user data, suspicious activities can be identified, and users can be promptly alerted while their accounts are temporarily disabled. This helps ensure that your customers’ accounts are protected from fraudulent activities.

One-touch payments:

You can offer your customers the convenience of one-touch payments by integrating banking IoT solutions with wearables. With NFC-powered devices such as smartphones and smart watches, users can make contactless payments without the need for their credit or debit cards. This enables seamless and hassle-free financial transactions for your customers.

IoT Applications for Smarter Banking and Finance

Smart branch:

You can optimize your customer experience with IoT solutions for smart branches. By monitoring queues and informing customers of their waiting time or directing them to a free counter, you can improve your workflows and minimize the involvement of staff.

For example, Virgin Money’s Studio B in London utilizes Amazon’s voice assistant Alexa, which allows customers to ask simple financial questions using voice recognition technology. The branch is also equipped with facial detection to monitor customer interactions with the space.

ATMs

Imagine having a smarter way to manage your ATM operations. With IoT-powered solutions, banks can track customer activity and usage patterns, make informed decisions on ATM installation, and monitor ATM performance in real-time. By leveraging IoT sensors, banks can optimize power consumption by adjusting HVAC and lighting to foot traffic.

Additionally, IoT can help detect incidents such as skimming devices or cash shortages, ensuring a secure and hassle-free ATM experience. Don’t settle for outdated ATM management methods. Embrace the power of IoT to streamline your operations and enhance your customer experience.

Trade finance

Enhance your trade financing operations and mitigate risks in real-time by leveraging IoT solutions that enable better visibility into the physical flows of your financed trades. By monitoring the movements of goods with IoT sensors, you can make informed decisions throughout the trade life cycle and allocate funds more efficiently.

For large corporate clients, IoT-enabled inventory finance can provide cutting-edge advantages, such as enhanced asset visibility and security. Erste Group Bank AG in Austria has already adopted IoT technology to offer innovative trade finance solutions and recognize assets on their clients’ balance sheets. Join the trend and stay ahead of the competition with IoT-enabled trade financing.

Insurance

You can significantly benefit from IoT in the insurance industry. By leveraging IoT solutions, insurers can proactively monitor the state of the insured assets and mitigate risks by taking appropriate measures. Additionally, IoT-generated data helps insurers take a preventive approach and predict potential incidents.

This way, insurers can detect asset failures and warn policyholders before damages occur, which ultimately reduces the number of insurance claims and prevents insurance fraud. By adopting IoT technology, you can enhance your insurance experience and ensure your assets are adequately protected.

For personalized and innovative insurance options, look no further than IoT and telematics. By combining GPS tracking and on-board car diagnostics, auto insurers can collect valuable data on the condition of your vehicle and your driving habits. With this data, they can offer you customized insurance plans that reward safe driving behavior with lower rates. Progressive’s Snapshot program is just one example of this exciting new trend in auto insurance.

But it’s not just cars that are benefiting from IoT-based insurance solutions. ColdCover by Parsyl Inc. is a cargo insurance suite that uses IoT sensors and data analytics to track shipments of perishable goods in real time. With advanced analytics, Parsyl can monitor temperature fluctuations in containers, assess risks, and send alarms in case of temperature breaches and spoilage at any point in the supply chain. This means that shippers can be reimbursed within 72 hours, thanks to Parsyl’s ability to investigate claims quickly and efficiently.

In short, if you’re looking for insurance options that are personalized, innovative, and responsive to your needs, IoT-based solutions are the way to go. Whether you’re insuring your car or your cargo, IoT and data analytics can help you get the coverage you need, when you need it.

Accounting and audit:

Are you tired of manually entering financial data into spreadsheets, reconciling accounts, and creating invoices? With IoT, you can streamline these processes and free up time for more important tasks. IoT-enabled communication between payment systems and accounting software ensures secure and instant data exchange, saving you valuable time and reducing the risk of errors.

Plus, with real-time monitoring of financial data, you can gain accurate insights into your company’s operations and make more informed decisions. And when it comes to auditing, IoT boosts transparency and automates the process, allowing you to quickly detect data inconsistencies and prevent fraud. Make the switch to IoT-powered accounting and auditing and experience a new level of efficiency and accuracy.

Conclusion:

In conclusion, IoT has revolutionized the banking and finance sector by providing an array of benefits such as enhancing customer experience, reducing operational costs, increasing efficiency, and improving risk management. By leveraging IoT-powered devices, banks and financial institutions can gather and analyze data in real-time, enabling them to make informed decisions, optimize their workflows, and minimize risks.

The integration of IoT in the banking and finance sector has created an opportunity for the industry to transform traditional business models, offer new products and services, and adapt to the ever-changing demands of the digital age.

Overall, IoT has a tremendous potential to enhance financial operations and provide better services to customers, and its adoption is set to continue to grow in the years to come.